Privacy Policy
Your privacy is a cornerstone of our service. This policy outlines how we collect, use, and protect your information.
Our Commitment to Your Data
Last updated: November 21, 2025
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, place an order, or communicate with us. This may include your name, email address, and project details. We also collect technical information automatically, such as your IP address and browser type, to ensure our service functions correctly.
2. How We Use Your Information
Your information is used to provide, maintain, and improve our services. This includes processing your orders, matching you with a suitable expert, facilitating communication, and providing customer support. We may also use your information to send you transactional or marketing communications, which you can opt out of at any time.
3. Data Security
We implement robust security measures to protect your information. All data is protected with end-to-end encryption, and access is strictly limited to authorized personnel. Your identity is kept completely anonymous from your assigned expert and any other third parties.
4. Information Sharing
We do not sell or rent your personal information to third parties. Information is shared only as necessary to provide our services, such as with payment processors or the assigned expert (on an anonymous basis). We may also disclose information if required by law.
5. Your Rights & Choices
You have the right to access, correct, or delete your personal information at any time. You can manage your communication preferences from your account dashboard or by contacting our support team. We provide you with full control over your data.