Revision & Refund Policy
Our goal is your complete satisfaction. Here’s how we handle revision requests and refunds.
Free & Unlimited Revisions
We are committed to delivering work that meets your exact requirements. Our Grade-Improvement Warranty includes:
- Unlimited Revisions: You may request free revisions if the delivered work does not align with your original instructions.
- Direct Communication: You can provide feedback directly to your expert to ensure all points are addressed promptly and accurately.
- Fair Use: The revision policy covers adjustments based on the initial project brief. Any new requirements or changes to the original scope may be subject to additional charges.
- Request Window: Revisions can be requested within 14 days of the final delivery date for most projects, and up to 30 days for dissertations.
Money-Back Guarantee
We stand by the quality of our work. A refund may be issued under the following circumstances:
- Quality Concerns: If, after multiple revisions, the work still does not meet the standards outlined in your initial request, you may be eligible for a partial or full refund. Our Quality Assurance team will conduct a thorough review to make a fair determination.
- Late Delivery: If we fail to deliver your project by the agreed-upon deadline, you are entitled to a partial refund corresponding to the delay.
- Plagiarism: In the highly unlikely event that plagiarism is detected in your paper (and confirmed by our QA team), you will receive a full refund and a credit for a future order.
- Order Cancellation: You can cancel your order for a full refund at any time before an expert has been assigned to your project.
To request a refund, please contact our support team with your order details and a clear explanation of the issue.